Want to know where your order is? Here are the quickest ways to check its status.
1. Use the link in your shipping email
When your order ships, we send a shipping confirmation email with your tracking number and a direct tracking link. This is the fastest way to see real-time updates from the carrier. Tip: search your inbox for "shipped" or for our store name, and check your spam or promotions folder.
2. Check your account
If you created an account or subscribed, log in to your account to see every order, its status and its tracking details in one place.
3. Contact our team
Can't find your email? Send us a message with your name, email address and order number (if you have it), and we will look up your order for you. We are available 7 days a week, 8:00 am – 10:00 pm ET.
What your order status means
| Status | What it means |
|---|---|
| Order confirmed | We have received your order and payment. |
| Processing | Your order is being picked and packed. Most orders ship within 1 business day. |
| Shipped | Your package has left our warehouse. Tracking can take up to 24 hours to update. |
| In transit | Your package is on its way. Typical delivery is 3–5 business days. |
| Out for delivery | Your package will arrive today. |
| Delivered | The carrier has marked your package as delivered. |
Package marked delivered but not received?
- Check around your property, with neighbors and in your mailroom or parcel locker.
- Wait 24 hours — carriers sometimes scan packages as delivered shortly before they arrive.
- Still missing? Contact us and we will help.
See our Shipping page for delivery times and rates.
Placeholder — once a tracking app (such as AfterShip) is installed, add its tracking widget to this page.