Shipping policy
We want your order to reach you quickly and in perfect condition. Here is everything you need to know about how we ship, how long it takes and what to do if something goes wrong.
Shipping costs
We ship worldwide. Shipping costs are shown at checkout before you pay.
Supplements and Insta-Strips depend on where your order is going:
| Destination | Standard shipping | Free shipping |
|---|---|---|
| United States | $5.95 | On orders of $75 or more |
| Canada, United Kingdom, Australia, New Zealand | $9.95 | On orders of $100 or more |
| Rest of the world | $14.95 | On orders of $150 or more |
Accessories and partner offers ship for a flat $5.95 to every country, whatever the order size.
If your order contains both, each part ships from its own warehouse and is charged its own shipping (the free-shipping thresholds above apply to the supplements in your order). All prices are in US dollars.
Processing and delivery times
Supplements and Insta-Strips are made and shipped from our fulfillment partner in the United States. Orders are usually processed within 1–3 business days. After shipping, delivery takes 3–7 business days within the United States and usually 7–15 business days to other countries.
Accessories ship from our partner warehouses and are sent separately from supplements. Please allow 10–24 business days for accessories to arrive.
Partner offers are made by independent manufacturers, not by us, and ship directly from our partners' international warehouses (not from the United States). They usually arrive in 10–21 days.
Orders are not processed or delivered on weekends or public holidays. During major sales and the holiday season, please allow a few extra days.
Orders with several items
Our products are stored in different warehouses, so when you order several items, they may ship in separate packages and arrive on different days. Don't worry if you don't receive everything at once: each package has its own tracking number, and they will all get to you.
Where we ship
We ship to most countries around the world. In the United States we also deliver to Alaska, Hawaii, P.O. boxes and APO/FPO/DPO military addresses (these may take a few extra days). If your country is not available at checkout, please contact us.
Tracking your order
As soon as your order ships, we will email you a confirmation with your tracking number. You can also check your order status on our Track Order page. Tracking information can take up to 48 hours to update after you receive your shipping email. Please make sure your email address and phone number are correct at checkout: our carriers use them to keep you updated about your delivery.
Lost, delayed or damaged packages
If your order hasn't arrived within the estimated delivery time, or your tracking hasn't updated for several days, please contact us at support@primora-labs.com with your order number and we will look into it with the carrier. If your package arrives damaged, please see our Refund Policy: we will replace it or refund you.
Wrong or incomplete address
Please double-check your shipping address before placing your order. If you notice a mistake, contact us right away: we can update the address as long as the order has not shipped yet. We are not responsible for packages delivered to an incorrect address entered at checkout, but we will always do our best to help.
Customs, duties and local laws
Orders shipped outside the United States may be subject to import duties, taxes and customs fees charged by your country. These charges are not included in our prices or shipping costs and are the responsibility of the customer. Some countries also have their own rules for importing dietary supplements: please check your local laws before purchasing. Primora Labs cannot be held liable for customs seizures of our products or for fees imposed by customs agencies or local authorities, and we cannot refund orders because of such seizures, fees or penalties.
Questions?
Email us at support@primora-labs.com or call +1-646-585-0450 (Monday–Friday, 9 am–5 pm ET).